Overview
The Centre Manager (CM) is responsible for the smooth, efficient and successful running of all aspects of the designated Young Learner Centre. You will oversee day-to-day operations, ensuring delivery of high-quality language programs, excursions, and activities for young learners. You will create a safe and engaging learning environment that fosters personal growth and memorable experiences, ensuring the programme adheres to all aspects of the BSC Safeguarding policy.
Duties
* Work with the management team to ensure smooth running of the course.
* Manage day-to-day running of the centre: arrivals/departures, rooming, catering, housekeeping, etc.
* Weekly rota management, including shift changes, sickness and absence management.
* Liaise daily with on-site centre team.
* Carry out damage inspections and compile reports.
* Be responsible for implementing Health & Safety and Safeguarding procedures.
* Plan and deliver clear and informative student inductions with management team.
* Hold regular centre team meetings and have minutes recorded; hold daily management meetings and have minutes recorded.
* Ensure academic and social teams work harmoniously and programmes are integrated.
* Oversee team performance and motivate as required.
* Supervise centre finances and ensure profitability; manage expenses and meals appropriately.
* Complete weekly meal lists for catering accounting for transfer times, excursions and staff leaving for airport duty.
* Ensure management and teams lead and report analysis of Student Focus Groups. Implement COVID-19 safeguarding procedures and continuous improvements.
* Manage centre preparation and audit inspections to maintain British Council accreditation standards.
* Welcome visitors to the programme (e.g. agents, BSC staff, language agencies, inspectors).
* Complete student inductions for arriving students. Assign Activity Leaders/Student Mentors as needed.
* Carry out appraisals with all team members. Communicate with Head Office (HO) before and during the summer.
* Lead team induction prior to student arrival; respond to HO requests promptly; complete administrative tasks as required.
* Report weekly centre data to HO; write end-of-course centre and team member reports.
* Maintain inventory of materials/equipment and send records to HO as requested.
* Collect arrival/departure feedback from students and International Group Leaders; implement student journey questionnaires and act on feedback.
* Manage centre KPIs and complete honest and accurate Management Team Appraisals.
* Be aware of all BSC YL procedures.
Centre & Young Learners Central Team
* Work with management to ensure smooth course running.
* Hold regular whole team meetings with management; plan and deliver informative learner inductions with the management team.
* Communicate regularly with the YL Central Team.
Students & Pastoral Care
* Ensure safety and wellbeing of students at all times.
* Work with Management team/IGLs to address student discipline and welfare issues; hold daily welfare meetings with individual students.
* Ensure all staff are aware of residential duties, implement mealtimes, wake-up and night duties on a rota basis; be a role model for students.
* Complete Administration for Medicine Training (to administer medicine and First Aid).
Child Protection & Safeguarding
* Promote and safeguard the welfare of children and Young Learners; adhere to BSC policies.
* Act as the Designated Safeguarding Officer (DSO) as appropriate; record, report and escalate safeguarding concerns with confidentiality and professionalism.
* Maintain student ratios per site rules; provide safety and welfare assistance to all students.
* Complete online Safeguarding for Young Learners (Level 3) before arrival and on-site refreshers during induction.
Other
* Work positively as part of a team; attend and lead centre meetings; act professionally; comply with centre and BSC rules and dress code.
* Attend a pre-course training weekend and undertake duties as assigned by the Young Learners Central Team.
Conditions
* Competitive weekly salary depending on qualifications, experience and centre size. Pay scale available on request.
* All accommodation and board provided; this is a residential post. Working hours may include evenings, nights, and variable student arrival/departure times.
* BSC YL dress code and lanyards required; at least one full day off per week (to be decided at centre).
* References checked; DBS/Disclosure checks and overseas checks as applicable; right to work in the UK/IRE required.
Required Experience & Skills
* Essential: Experience with multinational students; senior role at a summer camp; high computer literacy; strong organisational skills; team player; ability to stay calm under pressure; enthusiasm for summer school life; right to work in the UK/EU; Enhanced DBS clearance.
* Desirable: Experience with children/teens in educational contexts; running placement tests; teacher observations and feedback; meetings and reports; current First Aid; safeguarding training; experience with British Council/EQ/ELT inspections.
Training
* Full product knowledge training provided; handbook with relevant information.
* Ongoing training offered on individual and group need basis.
Equality, Diversity & Inclusion
We are an equal opportunities employer and welcome all interest in joining our team. Safer recruitment checks will be conducted in line with policy, including DBS/Disclosure, Barred List, Prohibition checks, and overseas checks where applicable.
Further Information
We operate with a team-led Vision, Mission & Values: AIM HIGHER, COLLABORATE, COMMUNICATE, CUSTOMER FOCUS, TEAM FOCUS. The responsibilities listed are not exhaustive and may be updated by management. We are committed to a rewarding learning and working environment for students and staff.
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