Salary:
£28000 - £40000
Location:
London
Contract Type:
Permanent
Join an exciting IT MSP in London and make a real impact in the world of IT!
IT Support Engineer
Location: London (onsite five days a week)
Salary: £28,000-£40,000
About the Role
We are looking for a talented and motivated IT Support Engineer who is passionate about technology and enjoys helping people solve problems. You will be the go to person for a variety of clients, delivering both remote and on-site support while ensuring every interaction leaves a positive impression.
As the IT Support Engineer, one day you could be resolving a complex networking issue and the next you might be setting up a new cloud environment or assisting with infrastructure improvements that keep businesses running smoothly. You will work as part of a close and supportive team that values collaboration, technical excellence and genuine customer care.
Technical Requirements for the IT Support Engineer:
The ideal IT Support Engineer will have hands-on experience and confidence working with the following technologies and concepts:
1. Office 365 administration and support
2. Veeam for backup and disaster recovery
3. Strong understanding of network troubleshooting including connectivity, Pings, firewalls, DNS, DHCP and TCP IP
4. VMware virtualisation technologies
5. Experience supporting both Windows and macOS environments
What You Will Be Doing as an IT Support Engineer:
6. Take full ownership of technical issues from start to finish, ensuring clients feel supported throughout the process.
7. Troubleshoot and resolve complex technical challenges across a wide range of systems, platforms and networks.
8. Carry out occasional on-site visits to client locations across London to provide hands on support when required.
9. Communicate clearly with clients, providing regular updates and setting realistic expectations.
10. Manage your workload effectively, balancing multiple priorities while maintaining high standards.
11. Record all time, notes and updates accurately to maintain transparency and clear reporting.
12. Look for ways to improve services, processes and solutions while adding value for clients wherever possible.
What We Are Looking for in an IT Support Engineer
13. A strong background in IT support and service delivery, ideally within a managed service provider or similar environment.
14. Excellent communication skills and the ability to explain technical concepts clearly to all audiences.
15. A proactive and solution-focused mindset with a genuine desire to help clients.
16. Solid technical understanding across infrastructure, networking, cloud services and cybersecurity.
17. Strong organisational skills with the ability to manage multiple tasks without compromising quality.
18. A collaborative approach and willingness to share knowledge with others.
If you’re interested in find out more about this IT Support Engineer position then