[UK] * Role: British Sign Language (BSL) Interpreters required! * Start date: May/June 2026 * Location: Work from home * Salary: £43.96 P/H £91,436 P/A * Bonus: Bonus up to 10% PA * Shifts: 40 hours per week – (part time hours can be considered) * Operational hours: 8am - 8pm Monday to Sunday * Qualifications required: * Level 6 NVQ Certificate in British Sign Language * Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: * Provide effective Video Remote Interpreting * Support and model the company's mission and values * Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues * Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping * Demonstrate the ability to adapt quickly to new and changing technologies * Multitask between interpreting effectively and utilizing calls * Participate in company sponsored training for Professional Development * Exhibit the ability to meet performance expectations with minimal supervision * Possess the ability to work effectively in a fast paced, dynamic environment * Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: * Level 6 NVQ Certificate in British Sign Language * Level 6 NVQ Diploma in Sign Language Interpreting * Technical knowledge for interpreting IT/Customer Support calls * Able to provide accurate interpretation * Good understanding of Deaf culture * Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role) ESSENTIAL COMPETENCIES * Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions * Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions. * Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure. * Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions. * Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities * Follow-Up and Resolution: For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully.