Summary of role This role sits within Sage's Global Finance organisation and supports the Credit Notes & Refunds function within a transforming Order to Cash (O2C) environment. Working across Southern Europe on a 12-month fixed-term contract, you'll help ensure smooth and accurate financial operations while contributing to process improvement, operational stability and a positive customer experience across an international finance environment. This is a hybrid role based 3 days per week in our Newcastle office. What I will be doing You'll manage the day-to-day processing of credit notes, refunds and related receivables accounting activities, ensuring transactions are accurate, compliant and completed on time. This includes handling high volumes of requests from Sales, Customer Service and Collections teams, processing customer refunds, reconciling accounts and posting manual adjustments where needed. You'll also support reporting and analysis by maintaining Excel-based dashboards and operational reports that provide visibility on trends, controls, ageing and operational risks. Alongside operational delivery, you'll work closely with Finance, Sales and Customer Operations teams to resolve disputes, improve processes and support wider O2C transformation initiatives. The role also involves helping formalise procedures, contributing ideas for automation and process optimisation, and supporting the use of AI and digital tools to improve efficiency and operational performance. What we are looking for We're looking for someone with strong attention to detail and a genuine interest in finance operations, accounting or cash management. You should be comfortable working in a fast-paced, high-volume environment and able to manage competing priorities effectively. Advanced Excel skills are essential, along with a structured and analytical mindset. You'll need strong communication and relationship-building skills, with the ability to work collaboratively across international teams and handle customer-related issues professionally. Fluency in French and strong English skills are required, and any previous experience in O2C, receivables or finance operations would be a strong advantage. Finance United Kingdom Newcastle Hybrid Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ O2C Analyst - French speaking Job Description : Key Responsibilities : Function : Country : Office Location : Work Place type : Advert Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.