Overview
We are seeking a highly organised and proactive Senior Business Support Assistant to provide essential administrative and clerical support to a team within Children's Social Care. This temporary, full-time position plays a vital role in assisting social workers in the assessment of Kinship and foster carers, contributing directly to the improvement of outcomes for vulnerable children and young people. The post offers hybrid working, with a minimum of one day per week in the office.
Responsibilities
* Process fostering and Kinship care applications efficiently and accurately
* Manage incoming calls and respond to general enquiries
* Monitor and maintain a busy team mailbox, responding to emails in a timely manner
* Liaise with referees and other contacts to chase and verify references
* Organise and minute team meetings, ensuring accurate record-keeping
* Update and maintain internal databases with sensitive client data
* Provide day-to-day IT and administrative support to social workers and operational staff
Qualifications
* Previous experience in an office or business support environment
* Strong working knowledge of Microsoft 365, particularly Outlook, Word, Excel, and MS Teams
* Confident managing changing priorities and competing deadlines
* Excellent verbal and written communication skills
* Comfortable working with confidential and sensitive information
* Ability to work both independently and as part of a team
* Calm, friendly, and non-judgemental manner when dealing with families and professionals
* Accurate data entry and minute-taking skills
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