RESPONSIBILITIES
1. You will be responsible for carrying out a wide range of treatments ensuring our guests receive nothing but the best experience.
2. Acknowledging and responding to guest queries, needs and expectations.
3. Carry out an in-depth consultation with each guest prior to treatment, ensuring medical history and concerns are identified.
4. Ensuring aftercare recommendations are made at the end of every treatment, linking with client concerns
5. Setting up and cleaning your treatment rooms before and after each treatment.
6. Monitoring stock levels to ensure that stock levels are maintained at all times.
7. You will assist the rest of the team with daily tasks, such as supporting on reception.
8. Ensure guest expectations are exceeded and seek opportunities to improve the guest experience by seeking feedback.
9. Ensure all areas of the Spa are kept clean and well maintained.
WHAT WE ARE LOOKING FOR FROM YOU
10. A keen interest in wellbeing, beauty, and sustainability.
11. NVQ Level 2 or 3 qualified.
12. Excellent customer service skills and a true passion for making others feel better.
13. A team player.
14. Going above and beyond for guests to make sure they have a memorable experience.
15. Confident in building relationships with guests and recommending products.
16. Flexibility and availability to work weekends.