The Opportunity
This is an exciting opportunity for an individual looking to make a real difference to the lives of residents and communities across Wales.
This role will be covering the South Wales area - Bridgend and Vale of Glamorgan.
The AHO role is to deliver continuity of service to residents during times of Housing Officer absence and peaks in demands in certain areas.
Who are we looking for?
To succeed in this role, you will have a genuine passion and interest in what we do as an organisation. You will have excellent listening and communication skills that will allow you to understand the needs of the individual, understand the right problem to be solved and to manage expectations. You will record information accurately to reflect the circumstances of residents and what matters, making appropriate referrals for support or intervention with external agencies and services as necessary. You will have a good understanding of our housing systems that means you will be able to deliver housing services that achieve ‘what matters’ to our residents.
You will be an excellent team player keeping officers across departments updated on actions you have taken by ensuring these are recorded on our ICT housing system promptly and accurately. Always seeking to improve on service delivery, you will identify where improvements can be made within our systems and use resident feedback to support this.
It is essential that you have a current driving license and access to a vehicle as you will be expected to attend our schemes/sites and visit our residents as required.
What will you be doing?
Reporting directly to the Housing Manager, you will be required to cover duties when Housing Officers are away from their patch during times of sickness, holidays or training to ensure that the purpose of the housing systems are achieved; helping people pay their rent, helping people find the right home with the right help and helping people to feel safe in their homes and communities. As an important additional resource to our Housing teams, you will be called on to deliver housing services as required and you will therefore be flexible in your approach and willingness to be deployed as the need arises.
Do you have:
We are looking for a talented individual with a proven ability to identify important problems and focus on what matters most for our residents. The ideal candidate will have strong communication skills, both oral and written, and excellent organisational abilities. Being approachable and supportive is key, along with confidence in making decisions. If you have these skills and are ready to make a difference, we encourage you to apply.
Who are Wales & West Housing (WWH)?
We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.