Company Description
Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.
We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there's always an exciting new opportunity to support UK businesses on the horizon.
Job Description
Location: Nelson, BB9
Salary: £23,809.50 per annum
Hours of Work: Monday - Friday 9:00 - 17: hours)
As a Customer Service Executive within one of our Daisy customer service teams, your role will involve you taking full ownership for customer queries, establishing a suitable resolution for both the customer and the business in a timely manner.
First line contact for customer queries relating to general account enquiries, billing queries, order queries, faults/technical queries and disconnection requests. Understanding when it is appropriate to escalate any of these queries to the second line teams via a warm transfer.
Within this role, you can boost your earnings with £5 incentives for 5-star Trustpilot reviews while contributing to lead generation with just two leads per month.
Why Choose Us?
Monday to Friday schedule – No weekend shifts.
A fun, energetic team environment with full training and ongoing support.
Clear career progression opportunities within Daisy.
Make a real impact by helping small businesses grow with our tailored solutions.
What You'll Be Doing:
As a Customer Service Executive, you will:
* Provide a right first-time level of service ensuring the customer expectations are met.
* Identify opportunities to maximise growth and revenue through cross selling opportunities referring, where appropriate, to specialist sales teams.
* Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
* Increase customer loyalty and reduce Churn working in synergy with other departments.
* Build and maintain good working relationships with both internal and external customers, establishing and building strong relationships with other departments.
* Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
* Deliver against the key business objectives, business service level agreements and individual key performance indicators.
* Ensure clear, concise and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary.
* Have confidence in handling customer escalations, managing objections and taking ownership to get a full resolution.
Qualifications
What We're Looking For
Be able to demonstrate an ability to work within a fast paced environment within the service industry.
Competent with all Microsoft packages.
Ability to understand, analyse and interpret data.
Take ownership of issues and follow through to conclusion.
Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
Can do attitude with a flexible approach to work.
To build and maintain good working relationships with both internal and external customers.
Be able to demonstrate a logical thought process, meeting customer demands and expectations.
Ability to work well as an individual and as part of a team.
Possess excellent, assertive and controlled telephone manner.
A high level of professionalism.
Excellent communication skills - both verbal and written.
Problem analysis/solving.
Attention to detail.
Additional Information
What Are the Benefits of Working at Daisy?
Our ethos is simple: the more you put in, the more you get out.
Here's what we offer:
25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days)
An extra day off on your birthday or if you're getting married
£500 referral bonus – bring great people, get rewarded
Professional development – training and support to help you grow
Eye care vouchers and discounted Medicash membership for healthcare savings
Sim deals for you and your family/friends
Exclusive discounts and savings at over 1,200 retailers
Ready to Elevate Your Customer Service Career?
If you're passionate about delivering a right-first-time customer experience, confident handling escalations, and skilled at building strong relationships while spotting opportunities to grow revenue, we want to hear from you. You'll play a key role in driving customer loyalty, reducing churn, and achieving business KPIs—working collaboratively across teams to deliver exceptional service at Daisy.
Apply today and help shape outstanding customer experiences at Daisy Communications.
1. Department: Operations