County Durham & Darlington NHS Foundation Trust
Administrator - Diabetic Eye Screening
The closing date is 31 July 2025
Towork as a key member of the Diabetic Eye Screening Programme administrationfunction, ensuring the highest levels of patient safety. To provide clerical support to the diabeticretinal screening service. To bookscreening appointments and be the first point of contact for telephoneenquiries from patients/carers, GP practices.To monitor patients and ensure they have timely screening/review inOphthalmology.
Interviews will be held on 27th August2025.
Main duties of the job
Respond to frequent enquiries from patients, carers and NHSstaff using written and verbal communication using empathy, sensitivity andjudgement. Deal with all queries in a professional and confidential manner,especially where there are barriers to understanding
Respond to frequent enquiries from patients, carers and NHSstaff using written and verbal communication using empathy, sensitivity andjudgement. Deal with all queries in a professional and confidential manner,especially where there are barriers to understanding
Arrange patient appointments ensure that patients arescreened in as per guidelines
Maintain list of patients from diabeticregister, GP practices and new referrals
Arrange patient appointments ensure that patients arescreened in as per guidelines
Maintain list of patients from diabeticregister, GP practices and new referrals
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Over reliance onAI-generated content is discouraged and may diminish the applicant's chances ofsuccess
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
From April 9th 2025 - Healthcare assistants - You must have a minimum of two yearsof experience working within the NHS as a HCA for the Trust to considersponsorship (we will only consider sponsorship if you meet this criteria andhave a current visa expiring within 3 months)
Job responsibilities
Respond to queries about clinical issues including whether apatient needs to attend an appointment, following written protocols andreferring exceptions.
Send out letters to patients, general practitioners anddiabetologists.
Ensure that patient records are completed in a timely andaccurate manner.
Develop sound interpersonal relationships with colleagues.
Work with the Failsafe Officer to formulate, and deliverprocedures and protocols.
Collating referral/attendance/DNA and cancellation figures.
Liaise with GP practice regarding patients who have failedto attend/do not want to attend.
Record all referrals made to Ophthalmology and ensure thatpatients are seen in clinic and reports are sent back to the screeningprogramme.
Arranging, re-arranging / cancelling of clinics as required.
Observing the requirements of the Data Protection Act andthe Health & Safety at Work Act.
Attend departmental meetings essential to the development ofthe service and input/action and implement changes where necessary.
Provide confidential secretarial and administrative supportto the Programme Manager.
Proactively seek and maintain up to date information andtraining to ensure that skills are sustained to a high standard.
Patient safety is a priority and creating an environmentwhere the patient experience is positive and failsafe functions arerobust.
To assist the Programme Manager in ensuring the Trustsbusiness objectives and national and local targets are continually monitoredand achieved.
To assist in ensuring best clinical/administrative practiceby promoting continuous quality improvement as a positive role model andmentor, promoting all aspects of high quality patient care.
Work collaboratively with multi professionalteams to ensure practice is efficient, effective, evidence based and safe.
Person Specification
Special Requirements
* Actively acts as a role model in own behaviour and foster a non-discriminatory culture
* Promote equality and value diversity
* Develop a culture that promotes equality and values diversity.
Qualifications
* GCSE English and Maths (grade 4 or above) or equivalent.
* NVQ Customer Service Level 2 or equivalent
* NVQ Business Administration Level 2 or equivalent
* Knowledge of Diabetes
* Knowledge of Diabetic Eye Disease
Experience
* Experience in an administrative setting and have the ability to multi-task
* Experience in the use of IT equipment
* Proficient IT skills including experience of Windows Excel and Microsoft based software.
* Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work
* Demonstrate willingness to contribute to the delivery of an effective and efficient administrative and clerical service.
* Experence of working with data in healthcare setting.
* Previous experience in a healthcare setting preferrably in an administrative role
Special Skills and Knowledge
* Ability to communicate where there may be barriers to understanding.
* Excellent telephone skills
* Ability to work on own initiative
* Must be a good team player
* A good knowledge of information and appointment systems
Employer name
County Durham & Darlington NHS Foundation Trust
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