We are seeking a Permanent Customer Services Co-ordinator to join our client's dynamic team within a reputable property company based in Godalming, Surrey.
This pivotal role involves managing customer support and communication, processing orders, coordinating internal teams, and continuously seeking improvements to enhance the customer experience.
You will be responsible for responding to customer enquiries via phone, email, and live chat, ensuring each interaction meets the company's high standards. The role also entails managing bespoke orders, including amendments, returns, and refunds, whilst tracking progress and providing updates throughout the process. Additionally, you'll coordinate with sales, production, and logistics teams to facilitate smooth order fulfillment
Skills
* Proven experience in delivering exceptional customer service.
* Excellent verbal and written communication skills with a keen eye for detail.
* IT literacy, with the ability to quickly adapt to new CRM systems and software.
* Highly motivated, enthusiastic problem solver with strong time management skills.
* Ability to work independently and as part of a team, promoting a positive work environment.
* Driving licence and own vehicle is preferable due to office location.
Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork is an Equal opportunities Employer