The main duties of this role are To ensure that all patients case-notes are prepared and available in advance of the clinic in accordance with procedure To receive patients at reception and ensure that all patient demographic details are update both on HIS and in the case-notes. To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings. To be responsible for the recording of all clinic outcomes and other information within agreed deadlines. To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
To assist members of the medical and nursing staff with any queries during the course of the clinic. Deal with walk-in patients to clinic, ensuring that the patients case-notes are obtained and transported as quickly as possible. Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required. Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to. To provide cover when necessary. Receive and process telephone messages in accordance with instructions Utilise the Trusts IT resources appropriately and in adherence to policies and procedures Maintain accurate, timely and legible records Responsibility for all records (including patient health, financial, personal and administrative) that they gather or use as part of their work within the Trust. The records may be paper, electronic, microfiche, audio or videotapes, x-ray images.
Demonstrate effective communication using the spoken word to influence outcomes Demonstrate awareness and sensitivity of patients with hearing difficulties and where patients language is not English To provide any other duties that may be required relevant to this grade.