Mental Health Administrator
Closing date: 31 May 2026
An exciting opportunity has become available for a proactive and dedicated Mental Health Administrator to join Winchester City Primary Care Network. This part‑time role supports six GP practices within Winchester Rural North and East PCN, based at The Clockhouse, Bishop’s Sutton, Alresford.
We are seeking a motivated and enthusiastic individual with strong verbal and written communication skills, excellent time management, and a high level of IT proficiency. The ideal candidate will be confident working across various computer systems and demonstrate a full range of administrative capabilities.
This part‑time position is 18.75 hours per week, worked across three days. The successful candidate must be available for a full day on site on Tuesday and Thursday. The remaining hours can be worked flexibly.
Key attributes include:
* Strong organisational skills and the ability to prioritise tasks effectively.
* A team player who can also work independently using their own initiative.
* Attention to detail and a proactive approach to problem‑solving.
Key duties of the job:
* Provide administrative support to the Mental Health Primary Care team across the surgeries within the PCN.
* Maintain and develop good working relationships with all members of staff within the Mental Health environment, including PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and external agencies.
* liaise with users of the service, carers and other voluntary and non‑statutory agencies.
* Ensure a friendly and professional ethos within the team/department for patients and staff.
* Attend regular team meetings and adhere to the Hampshire and Isle of Wight NHS Foundation Trust policies and procedures.
* Time‑manage and prioritise own work, using initiative consistently. Coordinate an appropriate diary management system and efficient use of office space for the clinical team.
* Provide administration support to the PCN team lead to ensure compliance with all required reports, audits and ad‑hoc data collection requests.
* Manage telephone enquiries on behalf of the PCN Team and respond accordingly.
* Send appointment reminders and questionnaires to patients.
* Prepare MDT meeting documentation and provide support during and after meetings.
* Manage the team’s EMIS task box and support the referral process.
Flexible working arrangements may be discussed during the interview process.
Salary: £25,760 to £27,476 per year (pro‑rata for part‑time hours)
Employer: Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Qualifications
* GCSE 'O' level education including either English or Maths – Grade C or above
* ECDL, NVQ Level 3 in business administration or similar
* In‑depth experience in an administrative role
* Evidence of continuous professional development, particularly in organisational systems and business administration
* Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel.
Experience
* Experience of working in a dynamic environment subject to rapid change due to operational pressures.
* Experience managing competing priorities in a busy environment.
* Experience of multi‑disciplinary team working including multiple stakeholders.
Additional Criteria
* Ability to communicate effectively and professionally, both written and verbal.
* Excellent interpersonal skills.
* Ability to work in a logical and structured way.
* Self‑motivated, proactive and flexible to changing needs.
* Ability to organise own work and meet deadlines, with competing demands.
* The ability to deal with phone calls from service users/carers who may be distressed, angry or upset, in a calm, supportive and efficient manner.
* Ability to meet the travel requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required.
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