Job Title: Finance Operations Agent Division: Finance Reports to: Finance Lead Location: Enniskillen Workplace Type: Hybrid Working model (minimum of 2 days per week in the office) Job Mission Provide a high quality of service by accurately collecting receipts, ensuring accurate payments made such as refunds, claims payments, supplier payments etc. Complete reports, review and investigate queries as required. Key Tasks & Responsibilities Arrange daily and weekly work in a manner that leads to achievement of goals, e.g. reports/emails/tasks etc. Responding efficiently and professionally to emails and queries. Escalate any issues or concerns when managing the applicable mailbox. High standard of attention to detail when completing reports. High standard of quality, accuracy when completing payments, collections and reconciliations. Works with manager to identify and act on development needs and proactively engages in career planning. Ability to also work on their own initiative, to problem solve and identify opportunities to improve work processes and outcomes. Ability to learn new systems and processes. To complete various tasks as delegated. Work towards department KPI’s. Actively participate in team meetings escalating any issues, putting forward suggestions and providing feedback. Treat all customers fairly and comply with the data protection & all applicable company policies. Be committed to promote equality of opportunity in line with the company’s Equal Opportunities policy. Assist with any ad hoc tasks including projects whilst working in a collaborative way with other colleagues in the company.