We’re not
hiring people to fill a seat or add to our headcount. We’re hiring people to
craft our culture, ethos and success. This is a big deal for us, and we know
it’s a big deal for you: a new role defines how you spend your days, who you
spend them with, and what your future looks like.
Together,
we’ll shape each other’s entire trajectory. That deserves thoughtfulness,
empathy and respect. It’s why this job description is deliberately detailed. We
want you to know exactly what you’re stepping into. The challenges, the
opportunities, the quirks of the role, and the kind of impact you’ll have.
Us
Crafted is a
series of life-friendly hotels and spaces where guests can be themselves and
fill up on the good stuff: nature, food, wellbeing, craft, people and play. We
hope to open several hotels in the coming years, with our first coming in
summer 2025: Crafted at Powdermills, East Sussex.
More
specifics will follow as planning and pieces fall into place. So, for now,
here’s the sentiment behind Crafted…
It’s easy to
get overwhelmed by life. To switch to autopilot and go through the motions.
We’re busy but not on the things we love doing, we spend more time on our
phone, and we misplace our bounce and spark.
In short, Dr
Evil’s stolen our mojo.
We all need
a tune up now and again. To escape to somewhere that makes us feel totally at
ease. Not so we can step away from life, but so we can come back to it. This is
where Crafted comes in.
Our aim is
to create a network of connected destinations that people come back to again
and again because it’s where they feel good about life. Somewhere to work on
life, come together, and connect locally.
You
Crafted’s
culture will be inclusive and agile, but with ambitious goals and a start-up
mentality. We need to execute brilliantly from day one and every team member
will contribute wherever they are able.
Working closely with the Head of
Sales, you’ll actively grow the MICE segment, with a focus on group
residentials, corporate offsites, travel trade, private dining and leisure
groups. You won’t just win the business—you’ll shape the experience. From first
enquiry to final delivery, you’ll ensure every event feels considered, seamless
and unmistakably Crafted. Your ability to build trust, create memorable
moments, and turn one-off bookings into long-term relationships will set you
apart.
You’ll collaborate closely with the
Head of Sales and Operational Team to maximise revenue and deliver exceptional
guest experiences through clear, confident communication. This is a hands-on
role for someone who thrives across both sales and operations—someone who
enjoys the pace, the detail, and the opportunity to bring a new brand to life
through standout events.
As Event Sales Manager, your primary
responsibilities will be to:
·
Manage all incoming MICE and event enquiries, ensuring accurate system
input (Event Temple) and timely, tailored proposals.
·
Prepare proposals, contracts, invoices, and negotiate terms.
·
Lead site inspections and confidently convert both corporate and
social event opportunities.
·
Collaborate with clients to design and shape their events—advising on
flow, set-up, menus and guest experience to elevate each occasion.
·
Take ownership of the event journey from enquiry through to execution,
ensuring every detail is captured, communicated and delivered.
·
Manage the Event Planner, setting clear priorities, overseeing
workloads and ensuring smooth coordination across all events.
·
Provide guidance and support to the Event Planner throughout the
planning process, maintaining consistency, quality and attention to detail.
·
Coordinate closely with events, catering and operations teams to
ensure seamless delivery on the day.
·
Oversee the event planner, who will act as the main point of contact
for clients throughout the planning process, managing timelines, expectations
and last-minute changes with ease.
·
Oversee function sheets and weekly ops meeting, ensuring timely communications
to the hotel ops team.
·
Monitor room inventory for group blocks, optimising yield while
balancing guest experience.
·
Issue contracts, rooming lists and detailed event schedules with
accuracy and clarity.
·
Manage amendments, cancellations and special requests across all
group and event bookings in a calm, solutions-focused way.
·
Prepare and issue accurate event invoices, process and confirm
payments, maintain accurate accounting records, resolve billing queries.
·
Be present for
key events where needed, ensuring delivery matches the promise and stepping in
to troubleshoot where required.
·
Manage client show rounds expertly.
·
Collaborate with the Sales & Revenue teams to align group pricing,
forecast demand, and support revenue targets.
·
Track performance against sales targets and KPIs; provide regular
weekly pipeline reporting to senior management.
·
Ensure all MICE reservations comply with hotel policies and revenue
management strategies.
We’re
looking for someone with:
·
A minimum of 3
years of proven experience in the hotel MICE market
·
Knowledge of
Event Temple and Mews booking platforms
·
Exceptional
knowledge of corporate sales and event bookings, ideally for large,
high-performing hotels or venues.
·
Outstanding
communication, negotiation, and relationship-building skills.
·
Organised and
detail-oriented, with the ability to manage multiple projects and priorities
effectively.
·
Ability to manage
and lead a team member
·
Willingness to
embrace a start-up mentality and contribute beyond your core role.
Togeter
We hire
people with personality who have a desire to continuously learn. Each person
should bring themselves to work to shape our culture and keep us real,
interesting, and original.
To create a
comfortable environment for all, guests and staff, we prioritise teamwork over
titles: no one’s too important to lend a hand, or too new to have a good
opinion. We need low egos but high expectations: people who are humble enough
to jump in, and serious about making an impact.
Three
values we’ll expect you to live by:
1. Enjoy it: it’s still work, but
if you’re having fun then so are our guests. It’s ok if you’re humming
behind the bar or moving with the music.
2. Own it: whoever you are, and
whatever your role, someone’s enjoyment is in your hands. Always keep an
eye out.
3. Improve it: ask for feedback
(and don’t be scared of what follows), and be curious. We’ll give you
plenty of chances to learn and develop.
Note:
positive Environmental, Social and Governance (ESG) principles are integrated
across these three values.