Major Incident Manager (Contract)
Tier 1 Banking Client | Global Remit | Long-Term Contract
Our Tier 1 banking client is seeking an experienced Major Incident Manager for a long-term contract engagement. This role carries global responsibility, leading the management of major incidents that impact services and operations worldwide.
You will act as the central authority during high-severity incidents, coordinating virtual teams, driving resolution, and providing clear, confident communication to senior stakeholders.
Key Responsibilities
* Lead and manage major incidents across a global environment.
* Chair high-pressure, complex incident calls with confidence and control.
* Coordinate and direct virtual, cross-functional teams during incidents.
* Deliver clear, concise updates to senior executives and stakeholders.
* Ensure incidents are resolved efficiently and post-incident actions are captured.
Required Skills & Experience
1. Strong background in Major Incident Management.
2. Proven ability to operate effectively in high-pressure environments.
3. Confident communicator, comfortable engaging with senior executives.
4. Experience managing virtual and globally distributed teams during...