Your new company
Our client, a leading student accommodation provider, is seeking a confident and customer:focused Reception and Administration Assistant to join their on:site team. This is a highly visible, front:of:house role ideal for someone who loves supporting others, thrives in a fast:paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.
Your new role
Working part:time three days a week
Deliver a warm, professional reception service to all students and visitors. Handle enquiries via phone, email, website and in person with accuracy and care. Manage visitor sign:in/out, issue passes and oversee student check:in and check:out processes. Organise key/fob distribution, returns and replacements. Support open days, viewings, student events and promotional activities. Sort, log and distribute mail and parcels. Provide general admin support including scanning, filing and maintaining databases. Follow debt recovery procedures and liaise with students/guarantors about overdue rent. Manage meeting room bookings and set:up (AV and refreshments as required). Ensure contractor sign:in and health and safety processes are followed. Log maintenance issues, prioritise and monitor progress to meet service KPIs. Handle customer complaints professionally and support continuous service improvement. Assist with basic property upkeep to maintain clean, presentable communal areas. Be alert to student welfare concerns and report issues promptly.
What youll need to succeed
Excellent communication and customer service skills Organised, proactive and able to multitask Confident handling busy reception and admin duties A positive attitude and genuine desire to support the student experience
What you need to do now
If youre interested in this role, click apply now to forward an up:to:date copy of your CV, or Apply now.
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