Overview
Receptionist role at Rodericks Dental Partners at Dale Road Dental Practice. Hours: 24 hours per week. Location and role details provided by the practice.
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday
* Comprehensive training (including online and in person courses)
* Refer a friend scheme
Role Description
Receptionist — You are at the heart of the practice. You are the first point of contact for every customer, welcoming them, understanding how they are feeling, and ensuring they have a great experience. First impressions count and you will work closely with the team to build trust through efficiency, accuracy, and people skills. You will communicate clearly with patients in person and over the phone, handle concerns about treatments, including pricing and follow-ups.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing diaries and ensuring time is filled correctly
* Working with the team to understand NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within specified timescales
* Taking payments and chasing outstanding patient debt
* Liaising with dental laboratories, supply companies and other organisations
Key Skills and Experience
* Ability to easily build rapport and provide high levels of customer service
* Willingness to learn and become an expert on treatment options offered by the practice
* Passionate about driving the success of the practice by seizing opportunities
* Ability to follow processes and work in a structured and organised way
* Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
* IT skills with the ability to learn SOE software
* Positive, resilient, and able to remain composed
* Strong attention to detail and excellent team player
If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
Industries
* Hospitals and Health Care
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