At The Chester Grosvenor, we value positivity, passion and potential as equally as experience. Experts and leaders in elite hospitality since 1865, apply now to Grow with Grosvenor in a 5 Star Luxury Hotel. We are now accepting applications to join our Front of House team as a Part Time Receptionist. Varied Shifts (Early, Middle or Late). Desirable Candidate: - Prior experience of customer service and front of house hotel reception and / or reservation duties. - Our hotel is a 24 hour operation. Candidates are not required to work night shifts but are expected to be flexible over day time hours, evenings and weekends. - Friendly and outgoing with the ability to strike up a conversation with those whom enter the hotel and maintaining positive and collaborative interdepartmental relationships. - Professional and courteous to our guests and our team. - Exceptional telephone manner. - Ability to promote hotel restaurants, spa and packages. - Awareness of 5 Star Hotel Standards and guest expectations. - Experience of Opera Hotel Systems is desirable - A positive, can do attitude. What We Can Offer You: - Fantastic training and career development opportunities - Employee and Friends & family Discounts across a UK wide Bespoke and Coast & Country Hotels. - Free meals on duty. - Complimentary uniform provision and laundry service. - Wagestream - access to earned wages for unexpected costs - Recognition awards and celebrations. - Bonus holidays for length of service (permanent employees). - Online /Store / Local Discounts. - F&B, Spa and retail discounts at The Chester Grosvenor. - Wellbeing focus and practice – we’ve got you. - Discounted memberships - And many more Team Grosvenor treats! Duties: - To be familiar with the days business, including arrivals, departures, and special requests. - Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures. - To have a good understanding of the guests’ requirements when they are checking in or out. - To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy. - Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively. - Maximise sales through up-selling, using incentives and promotions - Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently - Ensure prompt resolution of customer complaints - Professionally and competently operates the telephone system in line with both operating and Company Standards. Requirements of the role: - To have worked in a hotel or with people in a Receptionist / Reservation related role for at least 1 year however full training will be provided. - Excellent Customer service skills, to be able to follow standards and to have good organisational skills. - To be able to make decisions in a fast paced environment and to enjoy it - To be able to communicate well to each other and guests - Be able to use a phone and computer system. Being Bespoke: Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets. We stand today as the UK’s Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this. Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales & marketing services only. Covid-19 Promise: We continue to ensure that all of our premises continue to be a 'Safe place to work, stay and visit'. The health, safety and wellbeing of all of our employees, guests and third-party visitors is, as always, our upmost priority.