We are currently offering a great opportunity to recruit a hard working, friendly, motivated and enthusiastic person who is able to work using their own initiative to join our dedicated professional team as a Medical Receptionist to cover maternity leave. This role will be for a 9 month period and may have the option to extend to 12 months.
Applicants must have excellent communication skills with good IT skills and be able to work under pressure as you will become a member of our Reception team offering an essential service to our 18,000+ patients. In return, we are offering a very competitive salary. This role will involve you meeting and greeting patients, answering telephone queries and booking appointments.
We are able to offer a 36hr per week opportunity for you to become a member of our fantastic team!
Main duties of the job
To provide a high standard of clerical service to our patients and other outside agencies.
Answering Telephone calls
Meeting and greeting patients
Prescription Requests
Booking appointments via telephone and using our online platform
Managing surgery emails - actioning them and distributing them.
Actioning tasks from within our teams
About us
We are a very friendly, 3 site surgery near to Stockport town centre.
Patient and staff wellbeing is the forefront of our Practice ethos. Ensuring patients receive the best care we can give.
We have an exceptionally dedicated, committed mixed team of clinicians and clerical staff who work exceptionally well together in a supportive environment.
We are a training practice who have a strong interest in any new technological processes and thrive to be the forefront of new innovations.
If you feel you want to be part of this team and can bring all the requirements above, then please apply for this position.
Interviews will be held on : 30th September 25
Job responsibilities
JOB TITLE: RECEPTIONIST
ACCOUNTABLE TO: GP Partners
Job Summary:
Receive, assist anddirect patients in accessing the appropriate service or healthcare professionalin a courteous, efficient and effective way.
Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone
Job Responsibilities:
* Ensure an effective and efficientreception service is provided to patients and any other visitors to thepractice
* Deal with all general enquiries andexplain practice procedures.
* Respond to all queries and requests forassistance from patients and other visitors.
* Ensure that patients who need urgent appointmentsare seen on the same day.
* Monitor the flow of patients into theconsulting rooms. Keep patients informed at all times if any doctor/nurseetc is running late.
* Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover and ensureprocedures are completed.
* Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.
* Enter requests for home visits onto thecomputer system, ensuring careful recording of all relevant details andwhere necessary refer to Duty Doctor.
* Action repeat prescription requests(manual, email and computerised) and ensure that they are ready forcollection by the patient within the stated time. Check the prescriptionbox and email for repeat requests.
* Advice patients of relevant charges forprivate (non General Medical Services) services, accept payment and issuereceipts for same.
* Ensure reception and waiting areas arekept neat and tidy.
* Opening and sorting internal andexternal mail.
Appointmentsystem
* Ensure familiarity with the appointmentsystem.
* Book appointments
* Monitor effectiveness of the appointmentsystem and ensure that action is taken to resolve any problems by liaisingwith the Reception Supervisor.
Computer
* Ensure that all new patients areregistered onto the computer system promptly and accurately
* Ensure that all temporary residents,emergency and immediately necessary patients are entered onto thecomputer.
TelephoneSystem
* Ensure the system is operational at thebeginning of each day and switched to the messaging service at the end ofeach working day.
* Receive and make calls as required.Divert calls to secretaries as appropriate
Consultingrooms
* Ensure that all consulting rooms areprepared in readiness for each consulting session, checking full range offorms and requirements and restocking as required.
* Ensure that the consulting rooms arechecked at the end of each consulting session and left tidy and secure.
Photocopying/ printing / scanning
* Photocopy documents etc that arerequired by the surgery
* Print forms etc from the word processor
* Participate in scanning as required
Startand end of day procedures
* Open up premises at thestart of the day when first to arrive, de-activate alarm and make allnecessary preparations to receive patients.
* When last to leave atthe end of the day, ensure that the building is totally secured, internallights are off and the alarm activated
Anyother duties
* You will be called upon to cover yourcolleagues in reception at times of sickness and holidays.
* The above list of duties is notexhaustive and may be subject to change as deemed necessary.
Confidentiality:
* In the course of seeking treatment,patients entrust us with, or allow us to gather, sensitive information inrelation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
* In the performance of the dutiesoutlined in this Job Description, the post-holder may have access toconfidential information relating to patients and their carers, practicestaff and other healthcare workers.They may also have access to information relating to the practice asa business organisation. All such information from any source is tobe regarded as strictly confidential
* Information relating topatients, carers, colleagues, other healthcare workers or the business ofthe practice may only be divulged to authorised persons in accordance withthe practice policies and procedures relating to confidentiality and theprotection of personal and sensitive data.
Health & Safety:
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice Health & SafetyPolicy, to include:
* Using personal security systems withinthe workplace according to practice guidelines
* Identifying the risks involved in workactivities and undertaking such activities in a way that manages thoserisks
* Making effective use of training toupdate knowledge and skills
* Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free fromhazards
Equality and Diversity:
The post-holder willsupport the equality, diversity and rights of patients, carers and colleagues,to include:
* Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in anytraining programme implemented by the practice as part of this employment, suchtraining to include:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.
Quality:
The post-holder will strive to maintainquality within the practice, and will:
* Alertother team members to issues of quality and risk
* Assessown performance and take accountability for own actions, either directlyor under supervision
* Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effectivecommunication within the team and will strive to:
* Communicate effectively with other teammembers
* Communicate effectively with patientsand carers
* Recognize peoples needs for alternativemethods of communication and respond accordingly.
Contribution to the Implementation ofServices:
The post-holder will:
* Applypractice policies, standards and guidance
* Discusswith other members of the team how the policies, standards and guidelineswill affect own work
* Participatein audit where appropriate.
Hoursof duty
* Normal hours of duty are as stated inyour contract. These hours may be reviewed from time to time by mutualagreement
Holidays
* Yours holiday entitlement is 20 days prorata per year, excluding Bank Holidays
* Before booking any holidays your leaveshould be requested and confirmed with the Reception Supervisor.
Person Specification
Qualifications
* GCSE-Grade C or above in Maths and English
Experience
* Experience of working in a customer focused role
* Experience of working in a GP practice
* Experience of working with EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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