Technical Support Expert (Imaging Cameras)
Technical Support Expert (Imaging Cameras)
2 days ago Be among the first 25 applicants
Quantum Solutions, headquartered at Oxford, is specialised in commercialisation of the Short-Wave InfraRed (SWIR) semiconductor materials and imaging systems based on Quantum Dot technology.
Role Description
Quantum Solutions is seeking a skilled Technical Support Expert to join our team. In this role, you will be extensively involved in day-to-day production-related tasks and provide crucial technical support to our customers of SWIR (short-wave infrared) cameras and payloads.This role is primarily based in Cambridge (UK) but you will be required to travel regularly to our headquarters in Oxford (UK), nationally and internationally to support our customers.
Responsibilities
* Build, test, debug, and document production-level SWIR cameras and payloads
* Develop user guides, application notes, helper scripts, and demonstration materials to streamline support requests
* Conduct technical demonstrations for customers and internal teams (sales & marketing)
* Provide timely and effective technical support to customers via email, phone, and in-person
* Troubleshoot and resolve technical issues related to our products
* Collaborate with engineering and product teams to improve product quality and user experience
Requirements
* Bachelor's degree in Electrical Engineering, Physics, Computer Science, or a related field
* 2+ years of experience in a technical support role, preferably in a hardware company
* Strong problem-solving skills and attention to detail
* Excellent communication skills, both written and verbal
* Ability to explain complex technical concepts in simple terms
* Proficiency in relevant programming languages and software tools
* Experience with documentation and technical writing
* Ability to work independently and as part of a team
* Full, clean Driving Licence
Preferred Qualifications
* 2+ years of technical experience working in the development of imaging camera systems and devices
* Experience in the infrared camera business or advanced imaging industry
* Familiarity with customer relationship management (CRM) systems
* Knowledge of IT infrastructure and networking concepts
The role presents dynamic opportunities for professional growth and learning, in addition to the following benefits:
* Annual performance bonus
* Equity stock options
* Pension scheme and health insurance options
Qualified candidates are encouraged to send their CV and cover letter to hr@quantum-solutions.com
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Semiconductor Manufacturing
Referrals increase your chances of interviewing at Quantum Solutions by 2x
Get notified about new Technical Support Expert jobs in Cambridge, England, United Kingdom.
Cambridge, England, United Kingdom 3 weeks ago
Croydon, England, United Kingdom 2 weeks ago
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 6 days ago
Cambridge, England, United Kingdom 1 week ago
St Ives, England, United Kingdom 13 hours ago
Cambridge, England, United Kingdom 3 days ago
Cambridge, England, United Kingdom 14 hours ago
Cambridge, England, United Kingdom 5 days ago
Technical Support Specialist - Articulated / Rigid Haulers
Hitchin, England, United Kingdom 3 weeks ago
Graduate Customer Support Engineer – Biomolecular Solutions
Cambridge, England, United Kingdom 1 week ago
Graduate / Placement Technical Support Engineer
Cambridge, England, United Kingdom 7 months ago
Cambridge, England, United Kingdom 1 month ago
Support Services Officer, Custom Training Solutions (Contract)
Cambridge, England, United Kingdom 1 day ago
St Ives, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 1 month ago
Cambridge, England, United Kingdom 2 days ago
Cambridge, England, United Kingdom 1 week ago
Cambridge, England, United Kingdom 2 months ago
Graduate Customer Support Engineer – Biomolecular Solutions
Cambridge, England, United Kingdom 2 months ago
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 1 year ago
Support Services Officer, Custom Training Solutions (Contract)
Cambridge, England, United Kingdom 21 hours ago
Junior Hardware Support | Telecoms/Networking | Cambridge
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 3 weeks ago
Cambridge, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr