Job overview
The Specialist Medicine Division at the Royal London Hospital is looking for a full time enthusiastic and dynamic Band 4 PCC to manage the patient pathway and support clinical team with administrative duties within Clinical Immunology.
The successful applicant will be responsible for booking new appointments, letter turn around, cashing up clinics and booking further appointments, handling patient queries via phone/ email as well as other administrative support required. The post-holder will provide a comprehensive and efficient administrative service.
We are looking to recruit an individual who works well under pressure, is enthusiastic, well-motivated and can work independently. The applicant should also have good Cerner Millennium skills. Good organizational and priority skills are essential along with the ability to work in a busy environment. The successful applicant should be committed to providing quality care for our patients and their families whilst applying the Barts Health Trust Values.
Main duties of the job
The purpose of this post is to actively manage the administrative processes of patient pathways, ensuring a smooth and efficient service for patients throughout their treatment by the Trust. Also, to ensure and participate in providing an effective administration service to the multidisciplinary team.
In summary the post holder will:
1. Actively manage the administrative processes associated with patient pathways and the functioning and effectiveness of clinical teams. This includes ensuring that 18-week access and other quality targets are met.
2. Be a key contact in providing patients with access to healthcare professionals, information on appointments and assisting with other queries.
3. Manage clinic profiles to ensure capacity is used efficiently, including regular monitoring of clinic utilization and use of corrective actions on CRS (the Trust’s patient information system) when required.
4. Be responsible for the provision of an efficient and effective secretarial/PA service to a multidisciplinary team, including implementation of digital dictation/voice recognition services and quality assurance of the documents and their distribution. Work closely with the multidisciplinary team to ensure all correspondence is dealt with quickly and efficiently.
5. Undertake typing of letters which are not generated through voice recognition. Implement Standard Operating Procedures (SOPs) and contribute to the development of SOPs.
6. Line manages some other administrative staff if required to do so.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
7. GCSE A Level or equivalent standard of Education
8. ECDL
Desirable criteria
9. AMSPAR or equivalent e.g. a good level of medical terminology
10. Supervisory or office management skills equivalent to certificate level
Experience
Essential criteria
11. Medical Secretarial and/or pathway administration experience
Knowledge
Essential criteria
12. Competence with a range of IT packages such Microsoft Office
Desirable criteria
13. IT systems: CRS, eRS, EMIS, EPR
**Visa Sponsorship Information**
Recent changes to UK immigration policy on the Health and Care Visa and Skilled Worker Visa could mean that this role is not eligible for sponsorship or that you may not meet the eligibility criteria.
Sponsorship can only be offered if this post and any individual offered employment meet all the Home Office’s requirements under the UK Skilled Worker visa scheme.
If you are applying from outside the UK or will require sponsorship, please mention this clearly in your application.
To be eligible for sponsorship, the following conditions must be met:
14. Eligible role: The position must be on the UK Skilled Worker visa list. You can check your eligibility here: -.
15. Salary threshold: The role must meet the minimum salary set by the Home Office. Please note that for roles employed under Agenda for Change Terms and Conditions, the High-Cost Area Supplement (HCAS) is not included when calculating the basic salary for the purposes of sponsorship.
16. Skill level: The role must meet the minimum skill requirement of RQF Level 6 or above (graduate level).
17. English language: Applicants must demonstrate English proficiency at CEFR level B2 or higher.
18. Other criteria: Applicants must meet all other criteria as set out by the UK Visas and Immigration (UKVI)