Role Purpose The Operations Analyst supports the effective running, oversight, and continuous improvement of Group wide operations. The role provides high-quality analysis, management information, and insight across operations, third-party suppliers, change initiatives and operational risk, enabling senior leaders to make timely, evidence based decisions. Support is also provided to the investment team during periods of team holiday and sickness which involved deal processing and dealing administration, including MPS model updating. Key Responsibilities Operational support and oversight Manage day-to-day operational queries, approvals, exceptions, and escalations received from third-party admin providers and other service providers. Handle Transfer Agency (TA) referrals, including investigation, coordination, and resolution. Monitor large deals and settlement activity, including chasing outstanding platform settlements where required. Support Consumer Duty activities, including complaints resolution, review of customer letters, application forms, website content, portal information, and customer guidance materials. Maintain complaints and breach logs, ensuring accurate records, timely updates, and appropriate escalation. Governance, reporting, and control Act as secretary to the Operational Governance Oversight Committee (OGOC), including agenda preparation, paper collation, minutes, and action tracking. Oversee elements of the reports and accounts process, coordinating inputs and tracking progress. Support the preparation and review of client money statements, including bi-annual statement reviews. Coordinate annual permissions with the depositary, including approval for half-day closures and related website updates. Supplier, depositary, and third-party oversight Support depositary due diligence activities and ongoing oversight. Coordinate annual due diligence and respond to periodic questionnaires, including the third party monthly questionnaire. Support DTCC-related operational processes where required. Operational change and specialist activities Support operational aspects of: o Mergers and related calculations o Dilution adjustment calculations o Illiquid asset processes o Platform set-up checks o TeX processes and associated communications Maintain and update the operational knowledge base, policies, and procedures. Coordinate reviews and updates of: o Terms and Conditions o Application forms o Customer communications and letters o Website content Investment Management operational support Support daily Fund of Funds dealing activity. Manage ICAV trade settlements, including Ireland-specific settlement requirements. Support Model Portfolio Service (MPS) rebalancing activities. Assist with equity dealing and associated trade processing. Support trade settlement activity for ICAV structures. General responsibilities Provide ad hoc operational analysis and support to senior stakeholders. Ensure all activities are completed in line with regulatory expectations, internal policies, and governance standards. Maintain clear documentation and evidence to support audit, oversight, and regulatory review. Proactively identify opportunities to improve processes, controls, and efficiency. Knowledge, Skills & Qualifications Essential Skills Strong PC literacy/ internet skills. Excellent working knowledge of Microsoft Word and Microsoft Excel. Professional telephone manner. Accurate data inputting skills. Ability to problem solve. Knowledge of platform update processes. Beneficial Skills Other knowledge of the Microsoft Package: Microsoft PowerPoint, Microsoft Teams, SharePoint and Morningstar. Essential Qualifications 5 GCSE's Grade A-C (must include Mathematics and English) A Levels Beneficial Qualifications IMC, IOC Essential Experience Understanding of either ACD or investment dealing requirements role. Beneficial Experience Previous experience in a similar role. Essential Qualities Ability to work as part of a team. Good attention to detail. Ability to work under high pressure. Confident manner, both written and verbal. Ability to prioritise and work to deadlines. Positive attitude. Ability to be flexible with tasks and learn quickly.