About the client:
Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.
About the role:
We are seeking an experienced Operations Manager to oversee and optimize daily operations within a fast-paced digital marketing agency. The ideal candidate should be highly proactive, detail-oriented, and organized, with experience managing remote teams and working with flow charts and project management systems. The role aims to streamline fulfillment processes and remove the CEO from day-to-day operational management.
The Operations Manager will be responsible for project management, team coordination, and ensuring accountability for deadlines. They will play a critical role in optimizing workflows, standardizing processes, and ensuring that the team operates efficiently and effectively.
Digital Marketing Agency experience is a plus.
What you'll be doing:
* Oversee project management system (Zoho) and ensure alignment with business processes.
* Conduct and lead daily team meetings to track project progress and team accountability.
* Monitor and track deadlines to ensure timely delivery of client projects.
* Develop and optimize SOPs and workflows to improve efficiency.
* Collaborate with leadership to implement strategic initiatives that enhance operational performance.
* Ensure the smooth onboarding of new team members, providing guidance on workflows and expectations.
* Manage and optimize team productivity by identifying inefficiencies and resolving operational bottlenecks.
* Oversee team coordination across different time zones to maintain seamless communication and workflow execution.
Who are we looking for?
* 3+ years of experience in an Operations or Project Management role.
* Strong expertise in Zoho or similar project management systems (ClickUp, Asana,, etc.).
* Highly organized and detail-oriented with experience in workflow optimization and process standardization.
* Experience managing remote teams, ideally of around 15+ people in an agency setup.
* Strong analytical skills with the ability to identify inefficiencies and implement effective solutions.
* Excellent communication skills with the ability to lead and motivate teams.
* Experience conducting daily stand-ups and team meetings to ensure project accountability.
* Experience working in digital marketing agencies is required.
* US experience is required.
Position: Operations Manager
Remote Status: Fully Remote
Preferred Location: South Africa, Latin America, Pakistan
Working Hours: 9 am - 6 pm EST
Holidays: US Federal Holidays
Salary: USD USD 2800 per month
Internal Job ID: 1120