Assistant Operations Manager - Live Bingo
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About the Role
Communicating between our Derby and Nottingham offices with a salary of £32,000.00 per annum, we are seeking a dedicated Assistant Operations Manager to join our team at Buzz Bingo in Nottingham. This role is pivotal to our success in the Media & Digital Media industry, ensuring the smooth operations of our Live Bingo events.
Reporting to the Operations Manager - Live Bingo & Chat Stars, you will work as part of a dynamic customer operations team responsible for delivering the live bingo operation across our online and retail channels.
Key Responsibilities
* Assist the Operations Manager and Deputy Manager in ensuring a consistent customer experience throughout the Live Bingo journey.
* Implement the Live Bingo strategy effectively.
* Manage operational aspects and team performance in the absence of senior managers.
* Execute product features and promotions, ensuring standards are met.
* Monitor and improve KPI performance using data insights.
* Ensure proper staffing levels for online, retail, and chat hosting activities.
* Conduct live hosting/presenting and chat hosting duties.
* Provide regular performance feedback and conduct reviews.
* Promote a culture of exceptional customer service and safety.
* Ensure compliance with legal and safety regulations.
* Participate in performance and financial reviews.
* Support quality assurance and social media growth.
* Attend storyboard sessions and contribute to promotional activities.
* Assist in developing new chat games for online customers.
Additional Requirements
Flexibility in working hours is essential, with operations between 8 am - midnight. Travel between Derby and Nottingham is required, and a driving license is preferred. Occasional visits to clubs may be necessary.
Benefits
* Health and wellbeing support including remote GP access and NHS-approved mental wellbeing apps.
* Financial advice services.
* Access to online learning platforms and in-house training.
* Staff discounts on bingo tickets, food, and drinks.
* Option to purchase additional leave.
Ideal Candidate Profile
Passionate about operations management and live events, thrives in dynamic, customer-focused environments, and demonstrates leadership, adaptability, and a commitment to excellent service.
Nice-to-Have Skills
* Operations Management
* Customer Service
* Team Leadership
* Event Management
* Customer Experience
Work Experience
* General Management
* Project Management
Languages
* English
Seniority Level
Mid-Senior level
Employment Type
Part-time
Job Function
Management and Manufacturing
Industries
Technology, Information and Internet
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