Job Title: CRM Assistant
Reporting to: Head of CRM
Location: Head Office, White City Place, West London
Contract Type: Full time, 37.t hours per week
About Us:
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role:
ME+EM is looking for a CRM Assistant with experience executing email campaigns and working in a fast-paced environment. This is an entry-level role but we're looking for someone who is inquisitive and meticulous. The successful candidate will be conscientious and detail orientated, working closely with the rest of the CRM team as well as the Growth and Brand teams.
Responsibilities:
* Support the CRM Executive with execution of marketing newsletter email campaigns in English, French and German
* End-to-end testing of email journey – includes experience on website and email across devices and inbox providers.
* Supporting with the testing of automated lifecycle email communication journeys.
* Support with weekly and monthly email reporting.
* Support with the planning and execution of A/B content tests on email campaigns across all markets. .
* Daily CRM contact for Customer Care to troubleshoot problems, including sending out communications for delayed shipments, investigating voucher issues, mail subscriptions and other ad hoc queries.
* Daily CRM contact for stores to assist with catalogue shipment queries and VIP data.
* Manage monthly Trustpilot review email communications.
* Assist with the management of the ME+EM catalogue drops. This would include managing the collection of internal historical copies, ensuring they are distributed in the office & amongst stores.
* Monitor and manage direct mail suppression lists and communicate updates to external partners.
* Weekly customer and transactional data collation for reporting and campaign management.
* Execution of customer surveys, working with the Customer Insights Analyst to analyse responses and communication of outcomes.
* Developing team file structures and organising team Asana boards.
Skills:
* Experience working in a CRM team or similar marketing function
* Interest in the fashion and retail industry
* Customer obsessed and commercially driven
* Analytical with a high level of proficiency in Microsoft Excel
* Experience using an ESP such as Ometria
* Data literacy with a high level of attention to detail
Employee Benefits:
* 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday.
* Pension Scheme
* Group Life Insurance
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff and Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for
opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.