We are currently recruiting an Admin Officers for our client based in Ballymena. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 26th January
Rate of pay: £13.75
Duration: 3/29/2026 with possible extension
Hours of work: 37
Key Responsibilities:
Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in Great Britain. The role will focus on delivering full services for State Pension telephony and full training will be provided.
Main Duties and essential skills may include, while are not limited to:
Excellent customer services skills;
Strong call-handling attributes;
Effective verbal and written communication skills:
Ability to build rapport with collegaues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately within specific deadlines and to achieve relevant targets;
Basic IT skills/computer literacy with an aptitude for learning new systems;
Organised with good time management skills;
Excellent interpersonal skills;
Excellent work ethic with the desire to personally develop; and
Excellent attendance and time keeping.
These roles are full-time, shift work and office based. All training will be full time in office for a minimum of 5 weeks. Work from home may become available in the future.
**NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS**
Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourt Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday
Essential Criteria applicants must have:
1. 5 GCSE’s including Maths and English (Proof of certs required)
2. Excellent IT skills, including use of Microsoft Word and Excel.
3. Excellent communication skills.
Please send your CV via the link or email