Job overview
This position is a job share post for admin support within the Children's Bladder and Bowel team, which is a busy and ever expanding service. If you enjoy a fast paced environment with a varied workload day to day then this position is for you.
The Children's Bladder and Bowel service is a small team consisting of Specialist Nurses and a Health Care Assistant based at Broadoaks CDC in Leyland. The team are an enthusiastic, knowledgeable and extremely friendly and supportive group of people, who recognise individuality and encourage progress and change.
Main duties of the job
You will work alongside other experienced, friendly admin support workers within the specialist nursing services, this will include booking appointments, answering phone call queries and providing administrative support to the Specialist Nurses and any other staff.
You will support the efficient channelling of communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust.
Working for our organisation
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
1. Respond to external and internal telephone enquiries from staff, patients and others in an efficient, tactful and diplomatic manner and ensure that any messages/information is passed to the appropriate person quickly.
2. Communicate with a wide range of staff, patients and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request
3. Use databases and computer packages where appropriate to initiate and maintain records and generate statistics for analytical purposes.
4. Ensure databases are updated and accurate.
5. Accurate filing of patient investigations and correspondence, ensuring all are made available on Evolve.
6. Collect and sort incoming mail to be actioned by the Specialist Nurses or other healthcare professionals.
7. Provide secretarial and administrative support when other members of the team are absent.
Person specification
Qualifications and Experience
Essential criteria
8. Good general education. Minimum GCSE in English and Maths grade A-C.
9. RSA 2 or equivalent.
Desirable criteria
10. RSA3 typing qualification or ECDL or equivalent.
11. Typing speed of 60wpm.
Knowledge and experience
Essential criteria
12. Efficient use of Microsoft Word, Excel, Powe point, email and intranet.
13. Able to manage own workload and work autonomously as part of a team
14. Recent audio typing experience.
15. Demonstrate a commitment to continuing personal and professional development.
16. Experienced and competent minute taking. Knowledge of medical terminology.
Desirable criteria
17. Previous admin experience in the NHS environment.
18. Use of Trust IT packages ie. Harris Flex, Alma, Evolve.
19. Advanced knowledge of medical terminology.