IT 1st Line Support, Tamworth, £27,000 - £30,000 per annum
Are you a proactive and customer-focused IT professional ready to be the face of support in a dynamic environment? We're looking for a 1st Line IT Support Technician to join a friendly and collaborative IT team, where your skills will help keep critical systems running and users supported across multiple sites.
🌟 What You'll Be Doing
Act as the first point of contact for IT support-via phone, email, and in person
Log and manage incidents and service requests through a Service Desk tool
Provide 1st line support for hardware, software, email, and network-related issues
Set up and maintain IT equipment such as mobile devices, printers, and desktop systems
Assist with user account management, onboarding/offboarding, and access control
Troubleshoot and escalate issues where necessary to internal or 3rd-party teams
Help maintain IT documentation and internal knowledge base
Support IT colleagues with network hardware, software deployments, and system maintenance
Occasionally travel to other supported UK sites to provide in-person support👤 What We're Looking For
Minimum 3 years' experience in a 1st line support role in a corporate setting
Strong troubleshooting and diagnostic skills
Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint)
Experience supporting Android/iOS devices and business telephony systems
Working knowledge of IT networks (DNS, DHCP, VPN, etc.)
ITIL Foundation certification (or willingness to obtain)
Excellent communication and organisational skills
Full UK driving licence (occasional travel required)📈 What You'll Gain
Access to a modern learning and development platform
Opportunities for career growth and internal promotion
On-the-job training and role-specific certifications
A supportive team culture grounded in shared values and open communicationAbout Cast UK
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit