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Part Time Customer Service - 31 hours per week, Warrington
Client:
Location:
Warrington, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
847368a771fd
Job Views:
2
Posted:
08.05.2025
Expiry Date:
22.06.2025
Job Description:
Your new company
Are you looking to work for a passionate and dedicated organisation committed to making a positive impact on the lives of vulnerable individuals? My client, based in Warrington, is seeking a team of 5 part-time customer service advisors to join their team on a permanent basis. Through personalised support and exceptional service, this organisation strives to help those facing challenges and help them achieve their goals in a safe, respectful, and caring environment.
Your new role
The positions are being offered as part-time with shift patterns as follows: 31 hours per week. The shift patterns are: core hours. There will be some shifts, normally every 4 weeks, including late shifts from 13:00-22:15 once per month.
The shift schedules are:
* Monday/Tuesday team: Week 1 – Monday, Tuesday, Wednesday; Week 2 – Monday, Tuesday, Thursday, Friday
* Thursday/Friday team: Week 1 – Thursday, Friday, Saturday, Sunday; Week 2 – Wednesday, Thursday, Friday
You will be joining a friendly and supportive team who pride themselves on the service they deliver to both internal and external customers. Your duties will include, but are not limited to:
* Coordinating effectively with team members, housing officers, and external parties to resolve customer issues and ensure prompt service.
* Providing a friendly, empathetic approach when speaking to customers, especially older and vulnerable individuals, ensuring they feel reassured and supported.
* Making regular phone calls to vulnerable customers to confirm their well-being and ensure their property is safe.
* Accurately recording information from customer interactions, including call details, issues reported, and necessary follow-ups, into the organisation's system.
What you'll need to succeed
* Excellent communication skills, both written and verbal
* A genuine desire to help others, especially vulnerable individuals
* An empathetic and friendly approach
* Excellent attention to detail
* Very personable and professional
What you'll get in return
* Work within a friendly and supportive team
* Career progression opportunities
* Additional benefits
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