We are seeking a part time receptionist to join our busy, friendly and experienced reception team at our Spilsby Surgery. The position is for 26 hours per week - Tuesday 9am-5.30 pm, Wednesday 8am- 5:30pm, Thursday 9am-6.30pm.You will also need to be available to cover holidays and sickness on the other days of the week.
We are looking for an enthusiastic and professional individual who demonstrates excellent communication skills and is able to prioritise workload. Previous experience in a GP setting and in using a clinical system (e.g. Systmone) would be advantageous.
Main duties of the job
Reception is the first contact our patients have with the surgery. We are looking for a caring and confident individual who will be able to assist patients with their needs. In this busy environment you will be answering the phone, using the computer system and communicating with our other departments.
About us
Our goal is to deliver high quality healthcare which is safe, effective, caring and responsive to the needs of our patients by following current best practice recommendations. We pride ourselves in providing the best possible service in the most suitable environment. To that end we have extensive training and development programmes.
Job responsibilities
* Booking appointments for patients either over the telephone or in person
* Answering phone call's and responding to enquiries
* Opening and sorting post
* Working from specific lists to book patients in for testing
* Electronically filing documents
* Directing telephone calls to appropriate departments
* Opening and closing the premises
* Checking emails and processing documents
* Be available to cover holidays and sickness
* Our opening hours are 8.00am - 6.30pm so you will be required to work inside these hours
Person Specification
Qualifications
* GCSE English and Maths Grade c or above
* System One knowledge an advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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