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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Serving customers with passion and pride, providing great natural service.
2. Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
3. Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
4. Practicing the training received to ensure safe working practices.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Understanding store performance and the role you play in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at the start and end of shifts for accurate payment.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the think 25 policy when serving age-restricted products.
11. Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running shifts in the absence of a Shift Leader or Store Manager.
14. Following all training to ensure safety and legal compliance.
15. If applicable, managing the day-to-day operations of the Post Office, including passing background checks.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. We offer a wide range of products and services, including Post Office, vending solutions, and more, to serve local communities.
We are committed to inclusivity and accessibility, holding Level 3 Disability Leader accreditation and supporting diverse needs.
Please Note
Applicants must be above school leaver age. For details, click here.
Benefits
* Colleague discounts and offers
* Retirement savings and life assurance
* Flexible working options
* Additional benefits listed in detail
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