Front of House Team Leader – Tudor Rose & Premier Roomz
Opened November 2024 – Join Our New and Amazing Team
We are looking for an experienced and reliable Front of House Team Leader to join our brand-new team at Tudor Rose & Premier Roomz, formerly Premier Inn. If you have a passion for hospitality, strong leadership skills, and a desire to deliver outstanding customer service, we would love to hear from you
About the Role
As a Front of House Team Leader, you will play a key role in the day-to-day operations of the hotel and restaurant. You will support the management team, ensuring the smooth running of both front-of-house and restaurant services, while leading and motivating the team to maintain exceptional guest experiences.
This role requires flexibility, as shifts will include a mix of early mornings (breakfast shifts) and late evenings (closing shifts).
Key Responsibilities
* Guest Service & Operations
* Welcome and check-in guests efficiently, ensuring a seamless arrival experience.
* Handle guest inquiries, resolve complaints, and provide excellent customer service.
* Take food and drink orders, serve meals, and assist with restaurant operations.
* Oversee the smooth running of breakfast and dinner services, ensuring high standards.
* Assist with stock control and replenishment of food, beverages, and supplies.
* Manage table bookings and ensure the restaurant operates efficiently during busy periods.
* Leadership & Training
* Support and supervise the front-of-house team, ensuring staff are motivated and working to brand standards.
* Assist with staff training and development, providing ongoing coaching to enhance service skills.
* Set an example with exceptional service, professionalism, and teamwork.
* Encourage a positive and proactive working environment.
* Health & Safety & Compliance
* Ensure that all health and safety regulations are met, including food safety and hygiene.
* Work closely with the housekeeping team to ensure rooms are prepared to the highest standard.
* Ensure public areas and restaurant spaces are clean, safe, and well-maintained.
* Financial Responsibilities
* Assist with cash handling, till reconciliation, and end-of-day cashing-up.
* Monitor stock levels and help reduce wastage to maximize efficiency.
* Support the management team with administrative duties as needed.
What We're Looking For
* Someone with experience in a supervisory or team leader role within the hospitality industry.
* Strong leadership and communication skills with the ability to motivate and train a team.
* Excellent customer service skills with a friendly and professional approach.
* The ability to work in a fast-paced environment while maintaining attention to detail.
* Flexibility to work a range of shifts, including early mornings, evenings, weekends, and holidays.
* Experience with EPOS till systems and cash handling is desirable.
* A proactive, can-do attitude with a passion for delivering great hospitality.
Why Join Us?
* Be part of a brand-new team at an exciting, newly rebranded hotel and restaurant.
* Competitive pay and staff benefits.
* Career progression opportunities within a growing hospitality business.
* A positive and supportive working environment.
If you're ready to take on this exciting opportunity and help shape the future of Tudor Rose & Premier Roomz, apply now
Job Type: Full-time
Pay: £13.50-£13.74 per hour
Expected hours: 35 – 40 per week
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person
Application deadline: 31/08/2025
Expected start date: 05/09/2025