We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We're passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You’ll be:
Dealing with customers and healthcare professionals
via email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
Providing customers with information
which is complete, accurate and up-to-date
Taking full ownership of queries
and following them through to a successful outcome.
Meeting agreed productivity requirements
such as call time availability, and processing customer requests accurately so the quality is right first time.
Part of a training academy
designed to give you all the support you need to succeed.
Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance