To provide leadership and daily management for the Radiology central administration team, ensuring timely and accurate coordination of reception, referrals, and reporting. The post holder will oversee performance monitoring, rota coordination, complaints management, and escalation processes to maintain compliance with national targets and patient safety standards. This role is critical to supporting DM01 and RTT performance and ensuring efficient delivery of imaging services. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Oversee day-to-day administrative management of the department in line with Trust and national policies. Act as a key resource for staff, providing guidance and supporting training development. Represent the department at meetings and contribute to strategic planning. Lead recruitment, retention, and performance management of administrative staff. Manage sickness reviews, disciplinary and grievance processes. Maintain effective internal and external communication systems. Implement and review policies, processes, and IT systems for efficiency. Coordinate cancer pathways, referrals, and outsourcing; monitor waiting lists and PTLs to prevent breaches of DM01, RTT, and KPIs. Manage Datix incidents and complaints, ensuring compliance and timely resolution. Produce weekly performance reports and oversee rota management. Undertake project work, data analysis, and reporting. Ensure accurate patient data input and compliance with Trust standards. Support service improvement initiatives and share ideas for development. University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. For further details / informal visits contact: Name: Tom Poustie Job title: Operations and Performance Manager Email address: Tom.Poustie@uhcw.nhs.uk Telephone number: 02476 927072 Hollie Bateman Senior PA to Imaging’s Senior Management Team Email address: Hollie.Bateman@uhcw.nhs.uk Contact number: 02476 967101