Customer Service Administrator – Chinese speaking Cheltenham – hybrid £29,766 per year Permanent, full-time Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference? An exciting opportunity has arisen for a Chinese speaking customer service administrator to join a collaborative and purpose-driven organisation. This role is ideal for someone who enjoys analytical work, values accuracy and takes pride in providing a high standard of service in a fast-moving environment. Benefits: · Hybrid working, including work from home and office-based collaboration · Private healthcare · Company pension · Life insurance · Cycle to work scheme · Employee discount · Referral programme and wellbeing support · Free parking · Paid volunteering hours · Enhance maternity, paternity and adoption leave The Role: · Provide excellent customer service answering enquiries by phone, live chat and written communication · Assess applications and review documents using established guidelines and quality standards · Handle reassessment requests and complaints with professionalism and care · Support quality assurance, compliance and fraud prevention activity · Work closely with colleagues across the wider team, including contributing to training and shared service goals Person Requirements: · Strong written and verbal communication skills in English and Chinese · Excellent organisation, time management and attention to detail · Able to research complex cases and make clear, accurate decisions · Comfortable working at pace and adapting to changing priorities · Degree qualified or able to demonstrate equivalent relevant experience If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality. At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs. THOMAS Professional is acting as an agency on behalf of the client for this position. THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.