Location: Office-based with regular field visits (mileage reimbursed)
Schedule: Shift pattern will apply with rotating weekends
Make everyday support feel extraordinary
MSH Healthcare Ltd is looking for a Care Liaison Officer to join our friendly, community-based domiciliary care team. This key role bridges communication between service-users, families, care teams, and professionals—ensuring smooth onboarding, responsive coordination, and high-quality support.
You will also have a dedicated team of carers under your wing—supporting their day-to-day needs, keeping them informed, and helping them deliver compassionate, person-centred care.
Your mission
* Be the first point of contact for new clients and families—explaining services, booking assessments, and handling initial paperwork.
* Build strong relationships with your team of carers—supporting them with daily queries, care updates, and rota coordination.
* Coordinate feedback from GPs, nurses, OTs and social workers to help develop and update person-centred care plans.
* Maintain regular contact with service-users and relatives, providing updates and resolving concerns.
* Carry out satisfaction calls/visits after onboarding and every six weeks—recording and escalating feedback where needed.
* Work closely with schedulers to match carers’ skills and availability with client needs, including rota problem-solving.
* Identify and elevate any risks or safeguarding concerns to the appropriate leads within two hours.
* Respond to stage-one complaints within set timeframes—investigating and resolving where possible.
* Represent MSH Healthcare Ltd at discharge planning meetings, community events, and local forums to build partnerships.
* Keep accurate, GDPR-compliant notes using our electronic care management system.
* Filling in on care for new packages and mentoring in new recruits
* Experience in health or social care, ideally within home care or care coordination roles.
* Excellent communication and interpersonal skills.
* Organised and proactive approach to multi-tasking.
* Comfortable using digital care systems and handling sensitive data.
* Understanding of safeguarding, GDPR, and CQC expectations.
* Full UK driving licence and access to a car (essential).
Why you’ll love it here
* Use of Company Vehicle
* Supportive team culture focused on wellbeing and growth
* Ongoing training and development opportunities
* A varied, people-focused role where no two days are the same
About MSH Healthcare Ltd
MSH Healthcare Ltd provides high-quality, person-centred care to individuals in their own homes. We’re committed to responsive, compassionate service that empowers both clients and care staff. As part of our team, you'll be supported, valued, and encouraged to grow.
We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to fostering an inclusive and diverse workplace where everyone is treated with dignity and respect.
Apply today to join MSH Healthcare Ltd and help us deliver care that truly makes a difference.
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