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Helpdesk Analyst and Administrator, Uxbridge
Client:
Uxbridge College
Location:
Uxbridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
48ea9a438085
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
HRUC (Harrow, Richmond and Uxbridge Colleges) is a thriving Further Education College Group in West London with ambitions for our IT and digital provision. We are seeking a proactive, customer-focused individual looking to develop a career in IT to join our successful team.
Reporting to the Service Delivery Manager, you will manage all tickets on the College’s helpdesk system. You will act as the first point of contact for customers across the College, resolving incidents and requests on the first call where possible, and escalating to IT Engineers when needed. You will also perform administrative tasks such as processing equipment orders, checking invoices, and liaising with suppliers.
We seek a positive, enthusiastic team player with excellent customer service and interpersonal skills. Good knowledge of Microsoft Office (Word, Excel, Outlook) and strong administrative skills, including prioritising a busy workload under pressure, are essential.
We offer a generous holiday allowance, free parking, Local Government Pension Scheme, and opportunities for personal and professional development within a supportive team.
Please note, sponsorship is not available for this role.
Notice for Recruitment Agencies:
HRUC works with a managed service provider for recruitment. Unsolicited CVs or contact from agencies will not be considered.
Safeguarding Statement:
Uxbridge College is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers share this commitment. Applications from underrepresented groups are encouraged.
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