Our Grays office is currently looking for a Senior Lettings Negotiator.
Job Description
1. Lettings & Negotiation
* Manage applicant enquiries promptly and professionally.
* Conduct property viewings, presenting properties to prospective tenants confidently and effectively.
* Secure lets and negotiate tenancy terms to achieve the best outcome for landlords and the business.
* Qualify applicants thoroughly to ensure suitability and compliance with referencing criteria.
* Progress tenancies through to move‑in, coordinating with landlords, tenants, referencing providers, and internal teams.
2. Landlord & Client Management
* Maintain strong, ongoing relationships with landlords, providing regular updates on marketing, enquiries, and offers.
* Advise landlords on market conditions, pricing strategy, and necessary improvements to maximise rental value.
* Conduct market appraisals and win new instructions through professional, informed recommendations.
* Ensure landlords remain compliant with legislation (EPC, gas safety, EICR, deposit regulations, and Right to Rent requirements).
* Review and carry out rent reviews and increases.
* Upsell rent guarantee to those without in the current portfolio.
3. Property Marketing & Administration
* Create accurate property listings, ensuring high‑quality photos, descriptions, and compliance with advertising regulations.
* Manage online property portals and ensure all marketing remains up to date.
* Liaise with contractors and external suppliers as needed.
* Review and update property files, ensuring all documentation is complete and legally compliant.
* Assist in training, mentoring, and supporting junior negotiators and apprentices.
* Lead by example in achieving KPIs, conversion rates, and service targets.
* Support the Lettings Manager with departmental tasks where required.
* Help maintain a positive, motivated, and results‑driven team culture.
5. Compliance & Legal Responsibilities
* Ensure all tenancies are processed in line with current legislation and company policies.
* Verify Right to Rent documentation and assist with referencing requirements if necessary.
* Maintain accurate records in CRM systems and uphold GDPR standards.
* Stay updated on changes in lettings law, industry best practices, and regulatory updates.
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