Go back Coventry and Warwickshire Partnership Trust
Ward Clerk - Band 2
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This job is now closed
Job summary
Ward Clerk - Band 2 - 30 hours per week 0.80WTE
We are looking to recruit to an administrative support role largely based on an in-patient acute mental health ward at St Michael's Hospital, Warwick.
Main duties of the job
The post-holder will be required to work within an integrated and skill mixed team, providing an effective and efficient admin support to clinical staff and also support to cross-cover the admin hub on site. You will be required to learn different admin functions in order to provide input to the clinical and admin teams. Due to the nature of the role you must be able to multi-task under pressure and work autonomously and flexibly to meet the needs of the service. In addition, you will be required to provide cover to the reception/switchboard area on a rota basis to help cover lunch periods. This will be an interesting and varied role and we are, therefore, looking for individuals with a positive approach to change and who are supportive of service improvements.
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
* generous annual leave entitlement which increases during your time with us
* excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
* salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
* discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
* wellbeing support, including an in-house counselling service, external helpline and more
* staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job responsibilities
Providing an efficient and professional administrative/reception service across all services in the building
Word-processing including copy typing
Handling all aspects of patient appointments via the telephone and face to face
* Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
* Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
* Amending and sending out clinical documents (e.g. letters)
* Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
* Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
* Booking interpreters and transport for patients as required
* Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
* Receive and open incoming post and take action as required
Person Specification
* Good General Education (eg. GCSE English and Maths A-C)
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Ability to deal with stressful situations and sensitive issues
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of working in Healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Coventry and Warwickshire Partnership Trust
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