Nuco Solutions are looking for a Planner to join our client, based in Cheam. This role will be available to start immediately.
Roles and Responsibilities
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Plan and manage daily workloads for field-based engineers
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Maximise productivity while ensuring all SLAs are met
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Act as the main point of contact for engineers and field management
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Schedule customer appointments, follow-up works, and annual gas services
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Handle inbound calls from engineers and coordinate job allocations
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Monitor job progress and resolve scheduling issues quickly
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Ensure no outstanding works carry over day to day
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Manage planner action lists and area performance
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Keep customers informed and proactively reduce complaints
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Liaise with internal teams to keep contracts running smoothly
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Support the wider team when required
Requirements
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Strong planning and organisational skills
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Clear, confident communication (written and verbal)
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Proactive, solutions-driven mindset
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Able to adapt in a fast-paced environment
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Customer-focused with a professional attitude
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Trustworthy and comfortable working with confidential information
What’s on Offer
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Salary: £29,700 per annum
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Hours: 8:00am – 5:00pm, Monday to Friday (42.5 hours per week)
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Stable, full-time role within essential services and social housing
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Fast-paced position with responsibility for your own area
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Supportive team environment with development opportunities