NRG. Newcastle Upon Tyne, England, United Kingdom
NRG. Newcastle Upon Tyne, England, United Kingdom
Get AI-powered advice on this job and more exclusive features.
Helping companies find the best Data and AI professionals at NRG.
Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.
Responsibilities:
* Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
* Manage and prioritize complex incidents via various channels to meet SLAs.
* Execute controlled live changes following protocols.
* Mentor junior engineers and suggest system/process improvements.
* Collaborate with vendors and internal teams to resolve issues.
* Occasional UK travel for site support.
Requirements:
* Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
* Good understanding of IT security and vulnerability management.
* Proactive troubleshooting and customer service focus.
* Independent work ethic and strong relationship-building skills.
* Full UK driving licence.
Bonus:
* Firewall and ITIL experience.
* Solid networking and infrastructure knowledge.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Engineering
* Industries
Administrative and Support Services and IT System Operations and Maintenance
Referrals increase your chances of interviewing at NRG. by 2x
Get notified about new Support Engineer jobs in Newcastle Upon Tyne, England, United Kingdom.
Newcastle Upon Tyne, England, United Kingdom 4 weeks ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Durham, England, United Kingdom 2 months ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Gateshead, England, United Kingdom 2 weeks ago
Tyne And Wear, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Senior Technical Support Engineer - Generator
Newcastle Upon Tyne, England, United Kingdom 5 days ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Durham, England, United Kingdom 2 days ago
Wideopen, England, United Kingdom 1 month ago
Wallsend, England, United Kingdom 2 weeks ago
Science Central, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Northumberland, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Wideopen, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Sunderland, England, United Kingdom 1 month ago
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Medical Field Service Engineer, Biomedical Systems
Newcastle Upon Tyne, England, United Kingdom 1 week ago
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
Newcastle Upon Tyne, England, United Kingdom 3 weeks ago
Gateshead, England, United Kingdom 3 weeks ago
Newcastle Upon Tyne, England, United Kingdom 14 hours ago
Newcastle Upon Tyne, England, United Kingdom 1 day ago
Newcastle Upon Tyne, England, United Kingdom 2 days ago
Field Service Engineer, Medical Diagnostic Systems
Newcastle Upon Tyne, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr