About Us
At Cloudflare, we are on a mission to help build a better Internet. We run one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Our intelligent global network improves performance and reduces spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
Location
Available location: London, UK
This role requires you to be able to come into our London office 3x a week.
About The Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We act as the real‑time voice of the customer and help communicate their needs and real‑world use cases back to the rest of the company to build better services and products.
What You’ll Do
As a Technical Support Engineer Intern, you’ll work directly with customers and cross‑functional teams to tackle a variety of technical challenges. You’ll gain hands‑on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company.
Responsibilities
* Collaborate with senior engineers to analyze and troubleshoot customer issues
* Track support requests using our ticketing system
* Participate in team meetings to discuss and share feedback
* Help create and update technical documentation and run books
* Provide feedback on our product and potential improvements based on customer interactions
* Support the team in testing new releases and reporting bugs
* Perform other duties/projects as assigned
Skills and Requirements
* Currently pursuing an undergraduate degree in Computer Science or a related field
* Self‑driven and capable of learning new technologies/systems/features with some guidance
* Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
* Experience using Linux
* Experience in command line and tools, including curl, dig, traceroute, openssl and git
* Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
* Awareness of what DNS, SSL/TLS and HTTP is and how these function
* Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
* Must be able to work 40 hours a week
* Must be able to commit to a 12‑week program
Bonus Points
* Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
* You are familiar with Cloudflare and have a site actively using our platform
Super Bonus Points
* You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Equal Opportunity Employment
Cloudflare is proud to be an equal‑opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St., San Francisco, CA 94107.
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