3rd Line Engineer – Mobile Device Management (MDM)
Salary: £50,000 - £52,000
Location: Hatfield (on-site)
Contract: Permanent, full-time (37.5 hours per week)
Clearance: Security Cleared or willing to undergo vetting
We’re seeking a 3rd Line Engineer with deep expertise in mobile device management (MDM) to support a major managed service customer. You’ll play a senior role in delivering secure, large-scale mobile environments, ensuring devices are configured, compliant, and optimised using modern endpoint technologies.
Key Responsibilities:
* Lead the end-to-end enrolment, configuration, and in-life support of mobile devices (iOS & Android)
* Manage OS updates, device policies, and escalated incidents from 2nd line teams
* Work with tools such as Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX
* Oversee certificate creation/management and device onboarding/offboarding
* Liaise with internal technical teams, 3rd parties, and customer stakeholders to ensure aligned delivery
* Ensure environments are secure, standardised, and compliant with enterprise requirements
Key Requirements:
* Proven experience in a 3rd line support or senior mobile endpoint engineering role
* Strong expertise in Workspace ONE Unified Endpoint Manager managing large estates
* Hands-on experience with:
o Apple Business Manager
o JAMF
o ZTNA (Zero Trust Network Access)
o Entra ID & M365
o Android Enterprise Manager
o Samsung KNOX
o Certificate creation and management
o Policy and smart group management in enterprise environments
* Solid knowledge of iOS & Android OS installation, configuration, and lifecycle management
* Skilled in incident queue management, SLA delivery, and stakeholder engagement
This role offers the opportunity to take ownership of complex mobile environments, using advanced cloud-based MDM technologies to deliver secure, enterprise-grade solutions.
Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton via the VIQU IT website. Know someone great? Refer them and receive up to £1,000 if successful (terms apply). For more exciting roles and opportunities, follow us on LinkedIn VIQU IT Recruitment.