Job Title: Helpdesk Administrator Location: South Lanarkshire Salary: £27,000 per annum Contract Type: Full-Time, Permanent Overview: FM Search & Select are recruiting on behalf of our Client for an organised and proactive Helpdesk Administrator based in South Lanarkshire. This is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery. Key Responsibilities: * Act as the first point of contact for incoming maintenance requests via phone and email * Log and prioritise jobs accurately using the CAFM (Computer-Aided Facilities Management) system * Schedule and dispatch engineers based on urgency and availability * Monitor job progress and update records accordingly * Liaise with internal teams, contractors, and clients to ensure timely resolution of issues * Produce daily, weekly, and monthly reports on job statuses and SLA performance * Maintain accurate records of communications and job updates * Assist with invoicing, compliance documentation, and other administrative tasks as required Requirements: * Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment) * Strong IT skills, including proficiency in Microsoft Office and CAFM systems * Excellent communication and interpersonal skills * High attention to detail and strong organisational abilities * Ability to work well under pressure and manage competing priorities Benefits: * Competitive salary of £27,000 * 25 days annual leave plus bank holidays * Pension scheme * Training and development opportunities * Supportive and friendly working environment