Bluebird Care – Where you set the standard
We are recruiting a full‑time Customer Care Manager to join the Bluebird Care South Wiltshire team who will help deliver the gold standard of care to our discerning customers across our area.
Our service supports people living independently in their own homes across South Wiltshire. Our office is based on Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury, SP4 6EB. You will be expected to travel within our territory for spot checks and customer assessments.
We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.
As Customer Care Manager, you’ll oversee the day‑to‑day operations of one of the finest domiciliary care services, ensuring an exceptional experience for our customers, their families and advocates, and for our Care Assistants. You will conduct pre‑assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.
Responsibilities
* Oversee the safe and high‑quality delivery of our care services
* Lead day‑to‑day operations and manage performance, budgets and resources
* Ensure compliance with regulatory regulations and our company standards
* Monitor quality, manage risk, and drive improvements across your teams
* Represent Bluebird Care at local events, forums and professional networks
* Work closely with the business owner to meet KPIs and growth targets
* £29,000 per year
* Expert training and ongoing CPD opportunities
* 28 days annual leave (including bank holidays)
* Supportive leadership and opportunities to grow your career
* Fully funded training up to NVQ Level 5
Requirements
* A social care qualification (Level 3 or willingness to work toward it)
* Experience in domiciliary and social care management
* Great leadership, communication and organisation skills
* Ability to work flexibly and manage on‑call when needed
* Full driving licence essential
If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better, and the rewards that delivering such high‑quality care deserves.
Bluebird Care South Wiltshire is an Equal Opportunity Employer.
DBS checking and references will be undertaken in line with government regulations and recruitment best practices.
#J-18808-Ljbffr