The role provides comprehensive administrative and operational support to ensure the smooth running of Warehouse activities, adherence to compliance standards, and effective coordination of people-related processes. This position acts as a key point of contact for internal teams, external suppliers, and visitors, while driving continuous improvement across administrative systems and procedures.
Key Responsibilities
Time & Attendance and People Administration
Maintain accurate administration of time and attendance records.
File and manage documentation for all employee perspectives, including 1-2-1s and related performance discussions.
Type up notes and ensure timely completion and filing of return-to-work (RTW) documentation.
Support agency administration, including onboarding processes and ensuring new starters receive a full site tour.
Maintain up-to-date employee and agency worker records.
Support drug and alcohol testing processes, including coordination and administration.
Operational & Warehouse Support
Manage forklift truck defect reporting, repairs, and communication with external service providers.
Order PPE and manage the purchasing of ad-hoc goods required by the Warehouse operation.
Monitor repairs and document the impact of incidents, ensuring logs are completed, updated, and filed.
Oversee work vehicle monitoring, booking, and associated administrative tasks.
Training & Scheduling
Arrange training sessions, maintain training records, raise requisitions, and support diary management for Warehouse and operational teams.
Financial & General Administration
Process credit card purchases and support ad-hoc administrative tasks as required.
Maintain booking systems and ensure accurate data entry across operational platforms.
Compliance, Safety & Site Management
Track visitor activity, ensuring all visitors are supervised and compliant with site requirements.
Conduct weekly fire alarm testing and maintain associated records.
Act as a point of contact for process-related queries and support the development of clear procedures across the team.
Regularly review current administrative processes to identify opportunities for continuous improvement and automation.
General duties
Undertake any other reasonable duties that are commensurate with the level and responsibilities of this role.
Essential Knowledge, Experience And Skills
Strong administrative and organisational skills
Ability to manage multiple tasks with accuracy and attention to detail
Confident communicator able to liaise with internal colleagues and external providers
Strong confidentiality, compliance awareness, and professionalism
Valid Driving License
Desirable Knowledge, Experience And Skills
Proactive approach to improving processes and supporting operational effectiveness
Previous experience of working in an operational environment
Education And Qualifications
GCSE Maths/English or equivalent