Join a Leading IT Solutions Provider as a 3rd Line Support Engineer! Location: Horsham (Must be a driver with your own transport) Salary: £35,000 - £40,000 DOE Hours: Monday – Friday, 09:00 – 17:30 About: Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development. About the Role: As a 3rd Line Support Engineer, you’ll play a vital role in supporting clients, ensuring smooth IT operations, and helping to drive their continued success. What You’ll Do: * Handle queries via phone, email, and callbacks. * Provide remote support using RMM systems and address alerts proactively. * Visit client sites across the South-East and London for hands-on support. * Log and manage tickets in AutoTask, keeping clients informed. * Monitor and maintain backup systems and assist with configurations. * Identify and share sales opportunities with the Account Management team. * Propose and implement service improvements to elevate client satisfaction. * Prioritise tasks effectively, maintaining accurate documentation. * Deliver projects, installations, and escalations while developing your skills. What We’re Looking For: * Experienced 3rd Line within MSP * Independent worker...