Client Services Manager
Sunderland
Permanent, Full Time 37.5 hpw
Salary £27,338 to £28,890 pa plus on call shift payment of £14.30 per session
Great benefits including Health Cash Plan
We cant offer CoS
Home, a place where you belong
Want to lead a team that really cares and empowers customers to live their best lives? As our Client Services Manager, youll be able to work flexibly, leading our team to deliver person-centred housing related support for our customers. Our services provide accommodation to customers aged 18 + who are either homeless or at risk of homelessness.
Youll manage a team who will provide the support required for customers to develop the skills needed to live independently in the community. You will also be contributing towards making your service a Great Place to Work for our colleagues.This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Whats in it for you?
34 days leave, (including bank holidays and a me day)
Paid time off for volunteering
Matching?Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
What youll do
Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.
Be the Safeguarding Lead for the service.
Ensure Health and Safety checks and risk assessments are completed and recordedaccurately.
Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.
Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person-centred service.
Supporting your Senior Client Service Manager & Operations Manager, (OM), to ensure we meet all the regulatory standards and its outcomes.
Youll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values
The understanding of where our customers are in their life and have the passion to advocate for them.
Experience of delivering support in a housing or care environment
Experience of people management
Experience of managing multiple services and/or managing managers
To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
Job details
Working hours are Mon-Fri 09:00-17:00. A flexible working pattern can be discussed, with the possibility of occasionally working from home.
Basic knowledge/aptitude of Microsoft Word and Excel is essential.
Youll need an Enhanced DBS check done which we pay for
Stronger together
We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work !
Find out more
Click APPLY NOW to see our Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Roles can close early, so dont wait. For reasonable adjustments email .
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