We're on the lookout for a driven and customer-focused 1st/2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions.
In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets and mentoring 1st Line teams, to liaising with development for long-term solutions, you'll play a key role in ensuring smooth operations and outstanding service.
If you're a strong communicator with a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment.
The Role at a Glance:
1st/2nd Line Software Support Analyst
Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office thereafter
£25,000 - £29,000 DOE
Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…
Full-Time Monday - Friday – Permanent
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail
Your Background / Skills: Remote Desktop Experience. SQL knowledge would be advantageou...