Account manager (enterprise)

Requirements

• Proven experience (5-10 years) managing enterprise accounts within B2B SaaS, ideally in reconciliation, financial operations, payments, or risk/controls technology
• Demonstrated success driving ARR expansion and renewals in complex FS environments
• Strong understanding of financial‑services processes, regulatory drivers, and operational workflows
• Experience running multi‑stakeholder, multi‑phase sales cycles with senior decision‑makers
• Commercial acumen with confidence in pricing, negotiation, and value articulation
• Excellent communication and presentation skills, with the ability to influence at all levels
• Analytical mindset with the ability to interpret data and translate insights into commercial opportunities

What the job involves

• We’re excited to welcome a dedicated Enterprise Account Manager to our team
• As an Enterprise Account Manager, you’ll be at the forefront of building strong, strategic partnerships with our most influential clients. You’ll play a pivotal role in understanding their goals, driving meaningful solutions, and ensuring they receive exceptional value at every stage
• ARR Growth & Managing Complex Sales Cycles
• Own ARR expansion across assigned accounts, identifying opportunities across modules, workflows, user groups, and new business units
• Lead complex, multi‑stakeholder sales cycles involving procurement, legal, risk, and senior decision‑makers
• Shape and position value‑driven proposals that tie product capabilities to measurable operational and regulatory outcomes
• Partner with Sales, Finance, and Legal to structure commercial terms, navigate negotiation stages, and close expansion deals
• Maintain accurate forecasting and pipeline visibility within CRM systems
• Strategic Account Leadership
• Act as the senior relationship owner for a defined set of enterprise FS clients
• Develop multi‑year account strategies aligned to client transformation agendas, regulatory pressures, and operational priorities
• Build strong relationships across operations, finance, risk, technology, procurement, and executive sponsors
• Internal Relationship Management & Cross‑Functional Influence
• Act as the internal advocate for your clients, ensuring their needs are understood and prioritised across Product, Engineering, Support, and Implementation
• Influence internal roadmaps by providing structured, data‑driven feedback on client requirements and industry trends
• Coordinate internal resources during complex sales cycles, ensuring alignment between commercial, technical, and delivery teams
• Build strong internal networks to accelerate decision‑making, unblock issues, and support expansion opportunities
• Growth & Team Leadership Potential
• Contribute to shaping the long‑term account‑management function as the business scales
• Support the development of processes, playbooks, and best practices for managing enterprise FS accounts
• As the portfolio grows, take on leadership responsibilities, including mentoring junior team members or managing a small team
• Play a key role in hiring, onboarding, and developing future account managers as the function expands
• Key Performance Indicators:
• ARR growth across assigned accounts
• Multi Year Renewal and retention rates